The Sacred Trinity of Marketing: Relevance, Credibility and Value
He argues that start ups are only lacking Credibility, so they can put all their potatoes there. His overall message is that the power has tipped to the customers and that the old rules don't work.
Although simple enough to have come from one of my college marketing text books, is deep enough to make me think.
And yes, I'm still working on post 2 of the matrix.
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